Last updated: 30 September 2026
These Terms & Conditions ("Terms") govern your access to and use of the Zen-XE website, trading platform, mobile applications and related services (the "Services"). By registering an account or using the Services you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Risk Disclosure Policy, Withdrawal Policy and Cancellation Policy. If you do not agree, do not use the Services.
1. Eligibility
- You must be at least 18 years old and have full legal capacity to enter into a binding agreement.
- You must not be a resident of, or located in, any jurisdiction where our Services are prohibited or restricted by law.
- You are responsible for ensuring that your use of the Services complies with the laws of your country of residence.
2. Account registration and verification
You agree to provide accurate, current and complete information and to keep it updated. We are required to verify your identity and address and may request additional documents at any time. We may refuse, suspend or close an account at our discretion, including where verification is incomplete or information is found to be false.
You may hold only one live account unless we agree otherwise in writing. You are responsible for keeping your login details secure and for all activity carried out under your account.
3. Nature of the Services
Zen-XE provides an execution platform for trading contracts for difference (CFDs) and other instruments referencing forex, cryptocurrencies, indices, stocks and commodities. Unless expressly agreed, we act on an execution-only basis and do not provide personalised investment advice. Any market commentary, webinars, analyst sessions or educational material are general information only and should not be relied upon as a recommendation.
4. Orders and execution
- Orders are executed in accordance with our order execution practices. Prices are derived from liquidity providers and may differ from prices shown elsewhere.
- In volatile or illiquid markets, orders may be filled at a different price from the one requested (slippage), and stop-loss orders are not guaranteed.
- We may reject, cancel or amend orders affected by manifest error, system malfunction, abusive trading or any breach of these Terms.
5. Margin, leverage and account tiers
Leveraged trading requires you to maintain sufficient margin. If your equity falls below the required level we may issue a margin call and, without further notice, close some or all open positions. Maximum leverage depends on your account tier, the instrument and applicable regulation, and we may change leverage or margin requirements at any time. Account tier features are described on the Account Type page and may be updated.
6. Fees and charges
You agree to pay all applicable spreads, commissions, overnight financing (swap) charges, conversion fees and any other charges disclosed on our website or platform. Third-party payment providers may apply their own fees.
7. Bonuses and promotions
Any bonus or promotion is offered at our discretion, is subject to its specific terms (including trading-volume requirements), may be withdrawn at any time and is not available in all jurisdictions. Bonus funds are not withdrawable until the applicable conditions have been met. We may cancel bonuses and related profits where we reasonably suspect abuse.
8. Deposits and withdrawals
Deposits must originate from accounts or wallets held in your own name. Withdrawals are processed in accordance with our Withdrawal Policy and are generally returned to the original funding source. We do not accept third-party payments.
9. Prohibited conduct
You must not use the Services for money laundering, fraud, market manipulation, latency or arbitrage abuse, exploiting pricing errors, using unauthorised automated systems, sharing accounts or any other unlawful or abusive activity. We may void affected trades, withhold funds as permitted by law and close your account.
10. Intellectual property
All content, trademarks, logos and software on the Services belong to Zen-XE or its licensors. You receive a limited, non-exclusive, non-transferable licence to use them solely for personal trading purposes.
11. Limitation of liability
To the maximum extent permitted by law, Zen-XE is not liable for any trading losses, loss of profit, indirect or consequential damages, or losses arising from market movements, internet or system failures, third-party actions or events beyond our reasonable control. Nothing in these Terms limits liability that cannot be excluded by law.
12. Indemnity
You agree to indemnify Zen-XE against losses, claims and expenses arising from your breach of these Terms or misuse of the Services.
13. Termination
You may close your account at any time by contacting support once all positions are closed. We may suspend or terminate the Services on notice, or immediately in cases of breach, suspected financial crime or regulatory requirement. Obligations incurred before termination survive.
14. Complaints
If you are dissatisfied, email support@zen-xe.com with your account number and details. We aim to acknowledge complaints within 2 business days and provide a final response within 15 business days.
15. Changes
We may amend these Terms by publishing the updated version on our website. Continued use of the Services after the effective date constitutes acceptance of the changes.
16. Governing law
These Terms are governed by the laws of the jurisdiction in which Zen-XE is incorporated, and disputes shall be subject to the exclusive jurisdiction of its courts, unless mandatory local law provides otherwise.