Last updated: 30 September 2026
This Withdrawal Policy explains how you can withdraw funds from your Zen-XE account, the conditions that apply and typical processing times. It forms part of our Terms & Conditions.
1. Requesting a withdrawal
Submit withdrawal requests through the Withdraw section of your client dashboard. Requests sent by other means cannot be processed. You may only withdraw available free margin; funds required to support open positions cannot be withdrawn.
2. Verification requirements
Before any withdrawal is processed your account must be fully verified, including proof of identity, proof of address and, where applicable, proof of payment method (for example, a masked card image or bank statement). We may request additional documents at any time to meet anti-money-laundering obligations.
3. Return to source
- Funds are returned to the same method and account used for the deposit, up to the amount deposited by that method.
- Card deposits are refunded to the same card; any remaining profits are sent by bank transfer to an account in your name.
- Withdrawals to third-party accounts or wallets are not permitted.
4. Processing times
We aim to review requests within 24 hours on business days. After approval, typical arrival times are:
- E-wallets and crypto: within 24 hours;
- Cards: 3–7 business days;
- Bank transfer: 1–5 business days.
Times depend on your bank or provider and may be longer around weekends and public holidays.
5. Fees
Zen-XE does not charge an internal fee on standard withdrawals. Intermediary banks, card schemes and blockchain networks may deduct their own charges. Currency conversion may apply if the withdrawal currency differs from your account currency.
6. Bonuses
If a bonus has been credited to your account, withdrawal of bonus funds and any related profits may be subject to the bonus conditions. Requesting a withdrawal before conditions are met may cause the bonus to be removed.
7. Delays and refusals
We may delay or decline a withdrawal where verification is incomplete, details are inconsistent, fraud or money laundering is suspected, or we are required to do so by law. We will inform you of the reason where legally permitted.
8. Contact
For help with a withdrawal, email support@zen-xe.com with your account number and request reference.